Frequently Asked Questions | Kapido Travel
Frequently Asked Questions
Common questions from travellers booking through our Surrey office.
Do I need to book in person, or can I book over the phone?
Either works. Most Surrey clients call or WhatsApp us directly, and an agent handles the booking start to finish. You're welcome to visit the 76 Ave office in person if you'd rather go through the details face to face.
Which airlines fly Vancouver to Delhi and Vancouver to Amritsar?
We book both direct and connecting options on the major carriers serving these routes, and can walk you through which airline and connection fits your dates and budget best when you call.
Can you help with visa or travel document questions?
We can point you in the right direction and flag document requirements relevant to your trip, though formal visa processing is handled by the relevant consulate. Ask your agent when you book and we'll guide you through what you need.
What are your hours at the Surrey office?
We're open Monday to Saturday, 9:30 AM to 6:00 PM, and closed Sunday. Hours can shift around holidays, so it's worth calling ahead if you're planning a visit around one.
Is Kapido Travel a licensed agency?
Yes — Kapido Travel is IATA-accredited, meaning you're booking through an official, licensed travel agency rather than a reseller or unregistered broker.
Do you only handle flights, or also hotels and full vacation packages?
We handle the whole trip — flights, hotels, and complete vacation packages — through one agent, so you're not coordinating separate bookings across different sites or call centres.